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Solutions-driven Project Manager with 6 years of experience in operations planning and execution, business analysis, and team coordination seeking highly dynamic and impactful role with an innovative organization

SUMMARY OF QUALIFICATIONS

  • Ambitious, engaged team player able to adapt quickly to tools, technologies, and dynamic environments
  • Proactive problem solver highly effective in planning and executing multiple assignments across teams for various stakeholders, ensuring accurate and timely deliverables in fast-paced, detail-oriented environments
  • Skilled in cultivating business relationships, partnerships, and rapport across all teams with a positive can-do attitude, promoting collaboration and trust among teams, customers, and vendors
  • Excellent oral and written communication, research, analytical (quantitative and qualitative), project management, customer service, and leadership skills with ability to take initiative and work independently
  • Certifications: MS Excel, Lean Six Sigma, Social Entrepreneurship, ISO 9001:2008
  • Fluent in Spanish (Minimum Professional Proficiency) and Korean (Limited Working Proficiency)

 

PROFESSIONAL EXPERIENCE

Target

Fontana, CA

Operations Manager (2017-current)

• Plan and execute operations for 40+ team members, prioritizing and contributing solutions to receive up to 165K cartons and ship up to 69K cartons within 24-hour cycle times
• Oversaw implementation of retail strategy to supply 6 small format stores across Western US by leading specialized processes with 80%+ building capacity, contributing to best company performance since 2005
• Coordinated training plan with over 60% new hires, improving overall productivity by 38% and increasing team members in leadership roles by 10%
• Delivered outstanding quality performance by validating HQ requirements for high productivity, assessing label control systems, and reviewing systems for OSHA, ESIM and food compliance, contributing to regional recognition for most improved distribution center in 2018

Douglas Steel Supply

Vernon, CA

Project Manager (2015-2016)

• Facilitated contract renewals with industry leaders Johnson Controls Group and Honeywell by performing project-based research, authoring data-driven reports, and interfacing with internal and external key partners
• Achieved greater shop productivity while cutting overtime by 50% by providing managerial, technical, and administrative support such as coordinating logistics for skills-building events and securing IT resources
• Effectively reduced accident rate and severity, lowering insurance premiums by 20% by engaging in high-quality interactions with stakeholders from production lines to executives for safety initiatives
• Developed training program for over 90 employees, securing $85K+ of grant funds to deliver standardized curriculum and build team capacities while adapting to industry and organizational changes

Quality Assurance Manager (2012-2014)

• Lowered monthly rejection rates by up to 50% by coordinating improvement of key processes in training, contract development, and product reviews, proactively strategizing with sales and executive leadership
• Improved customer satisfaction by more than 38% despite limited resources by serving as the quality focal, collaborating with operations teams, account managers, and vendors to strengthen performance and output
• Successfully guided company through 4+ internal and external audits, effectively managing multiple competing priorities, developing standardized practices, and adapting to dynamic changes in steel industry

EDUCATION

University of California, San Diego (2012) – Bachelor of Arts – Political Science, Literature

VOLUNTEER

Public health education and outreach, grant writing, fundraising, conflict resolution, reproductive rights advocacy

INTERESTS

Social justice, public health, education, empowerment, cannabis, sustainability, travel, writing, art, adventure